Tier 3 Managed Services Specialist

July 3, 2026 Auto Import

Customer Experience | Remote, Canada, and India | Full-time, Permanent $85k-$110k CAD Applicants *French Version Follows ZIRO is a leader in Unified Communications, helping customers deliver modern voice through Teams Phone and Microsoft 365. We help companies migrate, automate and manage their phone systems with industry-leading technology and decades of expertise with enterprise calling. Our platform simplifies the complex, helps IT teams move faster, and deliver a unified experience to every user. We’re a growing, people-first team that values accountability, courage, innovation, passion, selflessness and good judgment. We are on the mission to make every conversation count, and you can be too! If you want to learn more about our interview process, and culture, click here: https://goziro.com/careers/ Who you are You are a senior UC support expert who thrives in high-impact environments, confidently owning escalations, complex troubleshooting, and customer-critical incidents from start to resolution. You combine deep technical expertise in Microsoft Teams telephony, voice routing, and log analysis with calm, proactive communication that builds trust during high-pressure situations. Above all, you are accountable, solutions-oriented, and driven to deliver strong CSAT, SLA performance, and long-term client stability. This role represents the highest technical escalation point within Managed Services, responsible for resolving complex incidents, guiding troubleshooting strategy, and protecting client stability during critical events. What you will do <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Take ownership of escalations from Tier I/II and 3rd-party vendors </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Manage standard ticket load & process adherence </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Incident resolution per escalation matrix </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Standard client maintenance </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Ensure client documentation & KB updates </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Participate in on-call rotation </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1">Lead MS Teams telephony site builds with service delivery </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1">Call answering – Support line </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="9" data-aria-level="1">Mentor junior teammates </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="10" data-aria-level="1">Postmortem technical lead for critical customer issues </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="11" data-aria-level="1">Assist with training & cross-training </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="12" data-aria-level="1">Recommend quarterly process improvements </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="13" data-aria-level="1">Participate/prepare for customer meetings </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Support ZIRO platform technologies including ZPC and ZPM alongside Microsoft Teams, Cisco UC, and related collaboration systems. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="15" data-aria-level="1">Proactive client and internal communication </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="16" data-aria-level="1">Join customer calls for escalated issues </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="17" data-aria-level="1">Troubleshoot high-impact, multi-user, or site-wide call quality issues </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="18" data-aria-level="1">Advanced log analysis </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="19" data-aria-level="1">RCA and postmortem ownership </li> </ul> What you need to do it <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Experience. Deep expertise in Microsoft Teams telephony (Direct Routing, PSTN/SIP trunks, call flows, migrations), advanced troubleshooting capabilities across UC environments. 3+ years of experience in a multi-client fast-paced managed services environment. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Operational discipline. Proven ability to manage escalations, adhere to SLAs/SLOs, maintain high-quality documentation, and consistently deliver strong CSAT while balancing ticket load and on-call responsibilities. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Communication. Both verbal and written skills to confidently lead escalated customer calls, own postmortems and RCA, mentor Tier I/II teammates, contribute to knowledge sharing, and drive at least one meaningful process improvement per quarter. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Technical know-how. MS-700 certification (or ability to obtain within 90 days) and a continuous learning mindset to support evolving UC platforms including ZPC/ZPM, WebEx, and related collaboration technologies. </li> </ul> ZIRO Perks <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Flexible, take what you need PTO 🏖️ </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Competitive wages 💵 </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Company sponsored health, vision and dental plans ⚕️ </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Fully remote roles 💻 </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Home office budget 📎 </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Company sponsored social events 🤩 </li> </ul> All ZIROs job postings are to fill new, and/or existing vacancies within the company. ZIRO has implemented the use of artificial intelligence (AI) tools, as a preliminary step in our applicant screening process. A member of our Talent Acquisition & Recruitment team will also review applications to ensure consistent, and fair assessment. Additionally, our team uses AI-powered note-taking tools during interviews to ensure accuracy. At ZIRO, we believe diverse perspectives make us stronger. We are committed to building an inclusive, equitable, and accessible workplace where everyone feels respected, supported, and empowered to do their best work. If you require any accommodations throughout the recruitment, and selection process, please let our team know. *Version Française $85,000-$110,000 Salaire Annuel ZIRO est un leader dans le domaine des communications unifiées, aidant ses clients à fournir des services vocaux modernes via Teams Phone et Microsoft 365. Nous aidons les entreprises à migrer, automatiser et gérer leurs systèmes téléphoniques grâce à une technologie de pointe et à des décennies d'expertise dans le domaine des communications d'entreprise. Notre plateforme simplifie les processus complexes, aide les équipes informatiques à travailler plus rapidement et offre une expérience unifiée à chaque utilisateur. Nous sommes une équipe en pleine croissance qui place l'humain au premier plan et qui valorise la responsabilité, le courage, l'innovation, la passion, l'altruisme et le bon jugement. Notre mission est de faire en sorte que chaque conversation compte, et vous pouvez vous aussi y contribuer ! Si vous souhaitez en savoir plus sur notre processus d'entretien et notre culture d'entreprise, cliquez ici : <a href="https://goziro.com/careers/">https://goziro.com/careers/</a> Qui vous êtes Vous êtes un expert senior en assistance UC qui excelle dans les environnements à fort impact, gérant avec assurance les escalades, les dépannages complexes et les incidents critiques pour les clients, du début à la résolution. Vous combinez une expertise technique approfondie dans les domaines de la téléphonie Microsoft Teams, du routage vocal et de l'analyse des journaux avec une communication calme et proactive qui instaure la confiance dans les situations de forte pression. Par-dessus tout, vous êtes responsable, orienté vers les solutions et motivé pour offrir un CSAT et des performances SLA solides, ainsi qu'une stabilité à long terme pour les clients. Ce poste représente le plus haut niveau d'escalade technique au sein des services gérés. Vous serez chargé de résoudre les incidents complexes, de guider la stratégie de dépannage et de protéger la stabilité des clients lors d'événements critiques. Ce que vous ferez <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Prendre en charge les escalades provenant des niveaux I/II et des fournisseurs tiers </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Gérer la charge de travail standard et le respect des processus </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Résolution des incidents selon la matrice d'escalade </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Maintenance standard des clients </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Assurer la mise à jour de la documentation client et de la base de connaissances </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Participer à la rotation des permanences </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1">Diriger la mise en place du site de téléphonie MS Teams avec la prestation de services </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1">Répondre aux appels – Ligne d'assistance. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="9" data-aria-level="1">Encadrer les collègues juniors. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="10" data-aria-level="1">Assurer le suivi technique des problèmes critiques des clients. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="11" data-aria-level="1">Participer à la formation et à la formation croisée. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="12" data-aria-level="1">Recommander des améliorations trimestrielles des processus. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="13" data-aria-level="1">Participer/préparer les réunions avec les clients. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Assurer le support des technologies de la plateforme ZIRO, notamment ZPC et ZPM, ainsi que Microsoft Teams, Cisco UC et les systèmes de collaboration associés. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="15" data-aria-level="1">Communication proactive avec les clients et en interne </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="16" data-aria-level="1">Participer aux appels clients pour les problèmes escaladés </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="17" data-aria-level="1">Dépanner les problèmes de qualité d'appel à fort impact, multi-utilisateurs ou à l'échelle du site </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="18" data-aria-level="1">Analyse avancée des journaux </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="19" data-aria-level="1">RCA et responsabilité de l'analyse post-mortem </li> </ul> Ce dont vous avez besoin pour y parvenir <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Expérience. Expertise approfondie en téléphonie Microsoft Teams (routage direct, liaisons PSTN/SIP, flux d'appels, migrations), capacités avancées de dépannage dans les environnements UC. Plus de 3 ans d'expérience dans un environnement de services gérés multi-clients au rythme soutenu. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Discipline opérationnelle. Capacité avérée à gérer les escalades, à respecter les SLA/SLO, à maintenir une documentation de haute qualité et à fournir en permanence un CSAT élevé tout en équilibrant la charge de travail et les responsabilités d'astreinte. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Communication. Compétences verbales et écrites pour gérer en toute confiance les appels clients escaladés, mener des analyses post-mortem et des RCA, encadrer les collègues de niveau I/II, contribuer au partage des connaissances et mener au moins une amélioration significative des processus par trimestre. </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Savoir-faire technique. Certification MS-700 (ou capacité à l'obtenir dans les 90 jours) et état d'esprit axé sur l'apprentissage continu pour prendre en charge les plateformes UC en constante évolution, notamment ZPC/ZPM, WebEx et les technologies de collaboration associées. </li> </ul> Avantages ZIRO <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Flexibilité, prenez les congés payés dont vous avez besoin 🏖️ </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Salaires compétitifs 💵 </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Assurance maladie, optique et dentaire prise en charge par l'entreprise ⚕️ </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Postes entièrement à distance 💻 </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Budget pour le bureau à domicile 📎 </li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="5" data-list-defn-props="{" 335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Événements sociaux pris en charge par l'entreprise 🤩 </li> </ul> Toutes les offres d'emploi publiées par ZIRO visent à pourvoir des postes nouveaux et/ou existants au sein de l'entreprise. ZIRO a mis en place l'utilisation d'outils d'intelligence artificielle (IA) comme étape préliminaire dans son processus de sélection des candidats. Un membre de notre équipe Acquisition de talents et recrutement examinera également les candidatures afin de garantir une évaluation cohérente et équitable. De plus, notre équipe utilise des outils de prise de notes basés sur l'IA pendant les entretiens afin de garantir leur exactitude. Chez ZIRO, nous pensons que la diversité des points de vue nous rend plus forts. Nous nous engageons à créer un lieu de travail inclusif, équitable et accessible où chacun se sent respecté, soutenu et encouragé à donner le meilleur de lui-même. Si vous avez besoin d'aménagements particuliers tout au long du processus de recrutement et de sélection, veuillez en informer notre équipe.

Back to blog