Service Partner Implementation Specialist

July 3, 2026 Auto Import

About this job opportunity Our VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.<div>What makes this role exciting </div><div>In this role, you will focus on supporting the identification, sourcing, onboarding, and strategically managing new in-country payroll partners, ensuring their successful integration into CloudPay’s operating model. You will be responsible for defining partner scope, establishing operating frameworks, and implementing governance standards, working closely with Procurement, the Partner Management function, and cross-functional stakeholders. </div><div>Your primary objective will be to build a scalable, high-performing partner framework that supports CloudPay’s ongoing growth and transformation. </div><div>Additionally, you will serve as a trusted partner to the Director of Global Partners, contributing to key strategic initiatives and transformation projects. This role requires strong project management capabilities and the ability to effectively coordinate and influence diverse stakeholders. </div><div>Main responsibilities </div><div><div>Partner Strategy & Onboarding </div><div><ul><li>Support the identification and assessment of new in-country payroll partners aligned with business requirements. </li></ul></div><div><ul><li>Define and formalise partner scope of services within the CloudPay ecosystem </li></ul></div><div><ul><li>Drive the end-to-end onboarding process, ensuring partners are effectively integrated into CloudPay’s operating model </li></ul></div><div><ul><li>Develop scalable onboarding frameworks, standards, and documentation </li></ul></div><div>Vendor Governance & Commercial Alignment </div><div><ul><li>Collaborate closely with Procurement on partner selection, contracting, and commercial terms. </li></ul></div><div><ul><li>Ensure clear definition of service scope and expectations during onboarding, including SLAs and service KPIs. </li></ul></div><div>Strategic Projects & PM Support </div><div><ul><li>Act as a key contributor to global transformation initiatives led by the Director of Global Partners </li></ul></div><div><ul><li>Lead or support cross-functional projects, including Service Definition and process optimization initiatives </li></ul></div><div><ul><li>Apply structured project management methodologies (planning, execution, risk mitigation, stakeholder communication) </li></ul></div><div>Stakeholder Engagement </div><div><ul><li>Partner with internal teams including Payroll Operations, Procurement, Implementation, Sales, and Product to ensure alignment </li></ul></div><div><ul><li>Act as a subject matter contributor on partner capabilities, service scope, onboarding processes, and market coverage </li></ul></div><div><ul><li>Build strong relationships with senior stakeholders both internally and externally   </li></ul><div>Skills and Experience needed for this role </div><div><div>Core Expertise </div><div><ul><li>Strong experience in global payroll vendor management and outsourced service models </li></ul></div><div><ul><li>Deep understanding of multi-country payroll environments, compliance, service definition and delivery models </li></ul></div><div><ul><li>Experience in partner onboarding, vendor selection </li></ul></div><div>Project and Program Management </div><div><ul><li>Proven track record in leading or supporting strategic projects and cross-functional initiatives </li></ul></div><div><ul><li>Strong project management skills, with the ability to manage complexity, timelines, and stakeholders across regions </li></ul></div><div>Project and Program Management </div><div><ul><li>Excellent stakeholder management and communication skills, including senior-level engagement </li></ul></div><div><ul><li>Strong organizational and planning capabilities </li></ul></div><div><ul><li>Analytical mindset with a focus on data-driven decision making </li></ul></div><div><ul><li>Commercial awareness and ability to balance quality, cost, and scalability </li></ul></div><div><ul><li>Problem-solving and structured thinking approach. </li></ul></div></div></div><div> <div><div>About you and Our core values </div><div><ul><li>Taking ownership, working with integrity and respect </li></ul></div><div><ul><li>Being a team player is key to our culture </li></ul></div><div><ul><li>Solution and customer focused </li></ul></div></div><div><div><ul><li>Great initiative with the goal for excellence in achieving results </li></ul></div><div><ul><li>Dedicated to developing and always looking for continuous improvements </li></ul></div><div><ul><li>Be creative, be committed, be engaged and enjoy what you do </li></ul>Philippines Package and Benefits<ul><li>Competitive Salary</li><li>Competitive vacation allowance</li><li>Calm app</li><li>Sick Leave</li><li>EAP</li><li>Group Life Insurance, HMO</li><li>Employee Referral Program</li><li>De Minimis Benefit</li><li>WFH Allowance</li><li>Mid-Year Bonus</li><li>13th Month Pay</li><li>Regularization Bonus, 1st Year Anniversary Bonus</li><li>Bereavement Leave</li><li>Paid Volunteering days</li><li>Study Leave</li><li>Marriage Leave</li></ul>CloudPay is committed to being an equal opportunities employer.#LI-PC #LI-HYBRID</div></div></div></div>The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork. <a href="http://www.glassdoor.co.uk/Overview/Working-at-CloudPay-EI_IE917211.11,19.htm" target="_blank" rel="noopener noreferrer">Glassdoor</a>

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