Remote Retention Specialist (Call Center – Customer Retention & Save Calls)

<p><strong>Remote Retention Specialist (Call Center – Customer Retention & Save Calls)</strong></p> <p>💼 Full-Time | Remote<br>💰 Pay: $15–$16/hour<br>🕒 Schedule: 40h weekly within 7 AM – 11 PM CST<br>📍 Location: Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TN<strong><br>Start Date: 8/3/26</strong><br></p> <h3><strong>About the Role</strong></h3> <p>SAPS LLC is hiring Retention Specialists to join our remote call center team.</p> <p>In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.</p> <h3><strong>What You’ll Do</strong></h3> <p>•Provide support via phone, email, and chat <br>•Resolve cancellation requests with tailored solutions<br>•Assist clients based on needs<br>•Manage scheduling and case tracking</p> <h3><strong>Minimum Requirements</strong></h3> <p>•Experience in retention, customer service, or call center roles<br>•Strong negotiation and problem-solving skills<br>•Ability to de-escalate and retain dissatisfied customers<br>•Comfortable handling high call volume<br>•Reliable internet and distraction-free workspace</p> <h3><strong>Why Join Us</strong></h3> <p>•Work from home full-time<br>•Make a real impact helping dogs and owners<br>•Collaborative and supportive team environment</p> <h3><strong>Benefits</strong></h3> <p>•Health, Dental, Vision, Disability, and Life Insurance<br>•Paid Time Off<br>•401(k) Match<br>•Employee Assistance Program</p> <h3><strong>Hiring Process</strong></h3> <p>Applicants must complete an assessment through Test Gorilla prior to interviews.</p> <p></p>