Manager Technology Field Services Brazil

<h3 style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"="">Exceptional Hospitality Starts with You</h3><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><i>The location for this position is virtual/remote in Brazil</i></p><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"="">This is your chance to be a part of an in-house Technology team that's creating consumer-facing, the latest technologies revolutionizing the hospitality industry around the world! As a Manager Technology Field Services Brazil,<i><strong> </strong></i>you will bring your technical skills to a hospitality company with an award-winning culture. On the CALA Field Services Team reporting to the Director of CALA Field Services, you will support projects including openings and conversions involving Franchised and Managed properties. Occasionally, you will also support our projects in other CALA countries supporting and interacting with the Director of GDCM Deployment Communications and other disciplines.</p><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><strong>What you'll do during a typical day:</strong></p><ul style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><li>Provide leadership and direction for IT operations, systems, applications, communications (voice and data), and computing services across assigned properties, aligned with corporate technical vision and standards.</li><li>Plan, prioritize, and lead IT implementation and projects - including new openings and property transformations - to meet hotel business needs and streamline operations while adhering to hardware and software standards.</li><li>Lead, develop, and support Technical Field Service teams, overseeing staffing, performance management, succession planning, vendor partnerships, and service delivery while fostering a culture of customer service.</li><li>Ensure compliance with security, audit, and brand standards (SOX, PCI, PABP) while driving operational efficiency and cost‑effective technology solutions.</li></ul><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><strong>How you'll collaborate with others:</strong></p><ul style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><li>You will be a technical resource to the properties, owners, the regional executive team and assist in the escalation of complex IT issues and projects.</li><li>You will communicate with the executive teams of our franchised, managed and owned properties, run technology-related projects, support and deliver IT Systems to align with Corporate and Brand IT standards.</li><li>You will also review IT projects, deliverables, contracts, purchase orders, invoices, and budgets, while communicating project status, risks, and outcomes to leadership and stakeholders.</li></ul><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><strong>Deliverables you'll take ownership of:</strong></p><ul style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><li>Research and evaluate local and global technology solutions to drive business growth, presenting cost‑effective recommendations to executives, leading pilots, and overseeing deployment to improve productivity and reduce operational costs.</li><li>Monitor IT service delivery by overseeing support tickets, escalations, and resolutions.</li><li>Manage third‑party vendors to ensure service quality, cost control, and accountability</li></ul><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""> </p><h3 style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"="">What It Takes to Make the Stay</h3><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><strong>You have these minimum qualifications:</strong></p><ul style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><li>Seven (7) + years professional experience in Information Technology or related field.</li><li>Five (5) + years technical work experience in Hospitality, Operations, or IT Support</li><li>Two (2) years of management or supervisory experience</li><li>Experience with these Hospitality related systems: PMS, POS, Keycard, PBX, and Voicemail.</li><li>Communication fluency in English, Spanish and Portuguese</li><li>Willing to travel up to 50% of the time</li></ul><p style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><strong>It would be useful if you have:</strong></p><ul style="-webkit-text-stroke-width: 0px; color: rgb(0, 0, 0); font-family: " hilton="" sans";="" font-size:="" medium;="" font-style:="" normal;="" font-variant-caps:="" font-variant-ligatures:="" font-weight:="" 400;="" letter-spacing:="" orphans:="" 2;="" text-align:="" start;="" text-decoration-color:="" initial;="" text-decoration-style:="" text-decoration-thickness:="" text-indent:="" 0px;="" text-transform:="" none;="" white-space:="" widows:="" word-spacing:="" 0px;"=""><li>BA/BS bachelor's degree in technology or related field</li><li>In-depth knowledge of Microsoft Operating systems</li><li>Experience administering networks in a Windows Server/Workstation environment preferably in an environment with more than 50 nodes and 2 or more domains. (Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.)</li><li>Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. (applicable Microsoft network admin certifications (MCSA or MCSE)</li><li>Experience solving hardware/software problems</li><li>Cisco or Microsoft application certifications (e.g. MCSA, MCSE, MCTS or MCITP for Windows Server, MCDST for workstations)</li></ul> <br><div> <div> <b>Join an Award-Winning Workplace Culture<br></b> </div> <div> At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. </div> <div> Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of <a href="https://www.hilton.com/en/brands/" target="_blank" rel="nofollow">world-class brands</a><a href="https://urldefense.com/v3/__https://www.hilton.com/en/brands/__;!!ACWV5N9M2RV99hQ!O2xa4zGt-T01ceC-TUkMR1pfcFCVB7ok76P2VHgrYJIgwQs8Hw4LctiIL1cb1PVtH7hfkg0RhiUKqr1rbiE9oUenw2MC$" target="_blank" rel="nofollow">,</a> and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. </div> <div> Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. </div> </div> <div> Curious about life at Hilton? Explore our <a href="https://jobs.hilton.com/blogs" target="_blank" rel="nofollow">Careers Blog</a> to see why we’re more than a great place to stay—we’re a great place to work.  </div> <br><p><b>How We’ll Help You Thrive</b></p> <p>At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:</p> <p></p> <ul> <li>Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program</li> <li>Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents</li> <li>Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) </li> <li>Paid time off (PTO) – Recharge, relax, and take time for what matters most</li> </ul> <p><i>*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</i></p>