LATAM Healthcare Customer Care Representative

<p style="text-align:left"><span class="emphasis-3"><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p style="text-align:inherit"></p><h1><b>LATAM Healthcare Customer Care Rep</b></h1><h1></h1><p><b>Remote Position (Medellín or Bogotá)</b></p><p><b>High English proficiency</b></p><p><b>Grade: 8</b></p><p></p><p></p><p><b>Job summary</b></p><p>This position provides a one-to-one customer service experience for UPS Healthcare accounts in Latin America.</p><p>T<span>he team will be responsible for supporting Brazil, Mexico, Puerto Rico, Colombia, Dominican Republic & Costa Rica</span> in English, Spanish, or Portuguese.</p><p>He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">including follow-ups</span> and making outbound calls.</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers).</p></li><li><p>Analyzes and resolves Healthcare account issues.</p></li></ul><p></p><p><b>Qualifications:</b></p><ul><li><p>Excellent communication skills and English, Spanish and Portuguese language proficiency, flexible and eager to learn.</p></li></ul><p></p><p><b>Working hours:</b></p><p><b>Availability</b>: Monday to Friday 6AM to 8PM, excluding US Major Holidays</p><p>44 Hrs per week.</p><p style="text-align:left"><br><b>Employee Type:</b><br> </p>Permanent<p style="text-align:left"><br><span>UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</span></p><p></p><p></p><p></p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>