Great Experience Maker (Remote Call Center)

About the position

Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST.

Responsibilities

• Handle customer inquiries via call, email, and chat.
• Provide support in a patient, friendly manner.
• Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
• Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues.
• Provide professional, timely, and efficient follow-up.
• Maintain working knowledge of products.
• Other duties as assigned

Requirements

• High School Diploma or GED
• Strong familiarity using computers and the internet
• 1 year of previous Customer Service experience
• A strong communicator and patient problem-solver who is eager to learn and grow.
• Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills

Nice-to-haves

• Call Center experience highly preferred
• College coursework a major plus

Benefits

• health insurance (medical, dental, and vision)
• paid time off
• tuition assistance
• generous employee discounts