Customer Success Manager

<h2><strong>About Broccoli AI</strong></h2><p style="min-height:1.5em">Broccoli AI is building the <strong>AI operating system for home service businesses</strong>.</p><p style="min-height:1.5em">We work with plumbing, HVAC, and electrical contractors — the people who keep homes running — and we replace fragmented tools and manual workflows with <strong>AI agents that actually do the work</strong>.</p><p style="min-height:1.5em">Our AI assistants answer phones, book jobs, follow up with customers, and drive revenue — fully integrated into systems like ServiceTitan.</p><p style="min-height:1.5em">We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run. That shaped everything we’ve built.</p><p style="min-height:1.5em">Today:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Hundreds of contractors use Broccoli to run their front office</p></li><li><p style="min-height:1.5em">We’ve grown from $0 → millions in ARR in under a year</p></li><li><p style="min-height:1.5em">We’re trusted by both single-location operators and large multi-location groups</p></li><li><p style="min-height:1.5em">Raised $25M+ from Khosla Ventures and YC</p></li></ul><p style="min-height:1.5em"></p><h1><strong>AI Success Manager — Broccoli AI</strong></h1><p style="min-height:1.5em">This is a blend of <strong>customer relationship ownership, optimizing AI agents, and driving revenue growth. </strong>You own a book of customers and are responsible for: customer happiness, product usage, and NDR.</p><p style="min-height:1.5em"></p><h2><strong>What you’ll do</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own a portfolio of customers (SMB → enterprise)</p></li><li><p style="min-height:1.5em">Drive <strong>adoption and usage</strong> of Broccoli’s AI agents</p></li><li><p style="min-height:1.5em">Identify and execute <strong>expansion opportunities</strong>:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">More call volume</p></li><li><p style="min-height:1.5em">More products (inbound, outbound, QA, etc.)</p></li><li><p style="min-height:1.5em">More locations</p></li></ul></li><li><p style="min-height:1.5em">Monitor account health using data (usage, bookings)</p></li><li><p style="min-height:1.5em">Run onboarding and ensure fast time-to-value</p></li><li><p style="min-height:1.5em">Work closely with product + engineering to improve outcomes</p></li></ul><p style="min-height:1.5em"></p><h2><strong>What we’re looking for</strong></h2><p style="min-height:1.5em"><strong>Analytical</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’re comfortable with data and metrics</p></li><li><p style="min-height:1.5em">You can quickly understand what’s working vs not</p></li></ul><p style="min-height:1.5em"><strong>Operator mindset</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You don’t wait for instructions — you figure things out</p></li><li><p style="min-height:1.5em">You think in workflows and outcomes, not tasks</p></li></ul><p style="min-height:1.5em"><strong>AI-native</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You use tools like Claude to move faster and automate work</p></li><li><p style="min-height:1.5em">You look for leverage in everything you do</p></li></ul><p style="min-height:1.5em"><strong>Revenue-oriented</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You understand your job is to grow accounts, not just support them</p></li><li><p style="min-height:1.5em">You’re comfortable identifying and pushing upsells</p></li></ul><p style="min-height:1.5em"><strong>Customer-focused (but not soft)</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You care about customer outcomes — revenue, bookings, efficiency</p></li><li><p style="min-height:1.5em">You’re willing to push customers to change how they operate</p></li></ul><p style="min-height:1.5em"></p><h2><strong>What success looks like</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Your accounts expand consistently</p></li><li><p style="min-height:1.5em">High product adoption and usage across customers</p></li><li><p style="min-height:1.5em">Low churn, high NDR</p></li><li><p style="min-height:1.5em">Customers see clear ROI from Broccoli</p></li><li><p style="min-height:1.5em">You manage more accounts over time without losing quality (through systems + AI)</p></li></ul><p style="min-height:1.5em">Broccoli is an equal-opportunity employer and complies with all applicable federal, state, and local fair employment practice laws.</p><h3></h3>