Customer Service Representative (Female Position)

<p>This is a remote position.</p><h2>Customer Service Representative (Female Position)<br></h2><p>Join a leading pest control service provider, who is looking for an individual to assist with managing client emails, entering service requests into their system, and ensuring accurate, organized data handling.<br></p><h3>What You'll Do:<br></h3> <ul> <li>Answer incoming client calls and respond to customer service emails in a timely, professional manner.<br></li> <li>Schedule pest control services using purchase orders, service authorization details, and client-provided information.<br></li> <li>Review purchase order amounts, service types, units, room numbers, pest types, and other work order details to ensure bookings are accurate.<br></li> <li>Ask clients to send purchase orders by email when required, and determine whether a hard copy PO is needed before scheduling.<br></li> <li>Check each client/company’s special instructions before booking service, since rules vary by account.<br></li> <li>Communicate policies clearly and courteously to clients, including situations where service cannot be booked without required documentation.<br></li> <li>Stay productive during high-volume periods by managing a busy inbox, incoming calls, and service requests so items are handled before the next business day.<br></li> <li>Use basic Excel only when needed for simple reporting; advanced Excel skills are not required.<br></li> </ul><h3>Who You'll Work With:<br></h3><p>Be an integral part of a growing pest control service team, supporting client communication, scheduling accuracy, and service request coordination while staying connected with the team through company communication channels.<br></p><h3>Who We're Looking For:<br></h3> <ul> <li><b>Detail-Oriented:</b> Carefully reviews purchase orders, service details, room/unit information, pest types, amounts, and special account instructions.<br></li> <li><b>Multitasker:</b> Able to manage calls and emails at the same time without losing accuracy or becoming distracted.<br></li> <li><b>Calm Under Pressure:</b> Able to stay professional during the busy season and remain composed when handling frustrated or rude callers.<br></li> <li><b>Accountable:</b> Willing to ask questions, communicate issues early, and flag anything unclear instead of guessing.<br></li> <li><b>Team-Focused:</b> Able to work well with the team while working from home, using the company’s communication channels to stay connected.<br></li> <li><b>Experience:</b> General work experience is required. Customer service experience is preferred.<br></li> </ul><h3>Why Join Us?<br></h3> <ul> <li><b>Impact:</b> Play a central role in keeping client emails, service requests, and booking details accurate, organized, and moving forward.<br></li> <li><b>Culture:</b> Join a team that values accuracy, clear communication, accountability, and teamwork.<br></li> <li><b>Benefits:</b> <ul> <li>Enjoy preset salary growth and weekly salary payments.<br></li> <li>100% work-from-home flexibility.<br></li> </ul></li> </ul><h3>Work Details:<br></h3> <ul> <li><b>Schedule:</b> Mon - Fri 9:00 AM - 5:00 PM EST<br></li> <li><b>Employment Type:</b> Full-time<br></li> </ul><h3>How to Apply:<br></h3><p>Click "I'm Interested" to start your application. Come and make a difference in a growing company<br></p><p>We are an equal opportunity employer and value diversity at our company.<br></p> <div> <br> </div><br>