Cust Succ Mgr I, Sales

<h2>Overview</h2> <p>The Small Business Customer Success Manager (CSM) owns the end-to-end relationship for a fast-growing segment of Buildium’s customer base, focusing on driving adoption, retention, and long-term value for business owners and key decision-makers. This role requires a balance of scalable engagement and direct customer interaction, with full accountability for customer outcomes. The Small Business CSM acts as a strategic partner, helping customers achieve their business goals through effective use of the platform. Cross-functional collaboration is critical to ensure a seamless and impactful customer experience.</p> <h2>Responsibilities</h2> <ul> <li>Own the full customer lifecycle for a high-volume portfolio, including post-onboarding support, adoption, value realization, and retention.</li> <li>Build relationships with business owners and decision-makers to understand goals and align Buildium solutions accordingly.</li> <li>Conduct customer calls and strategic check-ins to drive engagement and deepen product usage.</li> <li>Design and execute scalable outreach programs, including email cadences and educational content.</li> <li>Monitor customer health and proactively address risks through targeted interventions.</li> <li>Identify opportunities for expansion and increased product adoption within accounts.</li> <li>Analyze customer data and trends to inform engagement strategies and prioritization.</li> <li>Collaborate cross-functionally with Product, Support, Marketing, and Sales to improve customer outcomes.</li> <li>Maintain accurate CRM records and contribute to process improvements across the team.</li> </ul> <h2>Qualifications</h2> <ul> <li>Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software is required.</li> <li>Proven experience working with small business owners or senior decision-makers.</li> <li>Strong understanding of SaaS customer lifecycle and value realization.</li> <li>Ability to manage a high-volume book of business while maintaining ownership of customer outcomes.</li> <li>Experience conducting consultative conversations and aligning solutions to business goals.</li> <li>Strong analytical skills with the ability to interpret customer data and trends.</li> <li>Confidence navigating CRM platforms; Salesforce preferred.</li> <li>Excellent time management and organizational skills.</li> <li>Strong written, verbal, and interpersonal communication skills.</li> <li>Ability to manage customer expectations, objections, and complex conversations.</li> <li>Highly self-motivated, adaptable, and comfortable with ambiguity.</li> <li>Technically savvy with Microsoft Office Suite and Google Workspace.</li> <li>Previous real estate, property management, or similar experience is highly desirable.</li> </ul> <h2>Pay Range</h2>USD $23.32 - USD $39.66 /Hr.