Chronic Care Management (CCM) Specialist - Patient Ally Proficiency (English & Spanish)

<p><strong>Schedule: Full-Time | 40 Hours | Monday - Friday | US Timezone <br>Contract Type: Independent Contractor<br></strong></p> <h2>About the Role</h2> <p>We are seeking an experienced <strong>Chronic Care Management (CCM) Specialist - Patient Ally Proficiency</strong> to join a growing healthcare team. This role is ideal for someone with hands-on U.S. CCM experience who is passionate about supporting patients through ongoing care coordination and proactive follow-up.</p> <p>As a CCM Specialist, you will play a key role in improving patient outcomes by conducting routine follow-up calls, documenting patient interactions, coordinating care activities, and maintaining accurate patient records. The ideal candidate is organized, self-motivated, bilingual, and comfortable working independently in a fully remote environment.</p> <h2>Key Responsibilities</h2> <ul><li>Conduct Chronic Care Management (CCM) follow-up calls with eligible patients.</li><li>Build positive relationships with patients and encourage ongoing engagement in their care plans.</li><li>Accurately document all patient interactions and care activities within established timelines.</li><li>Maintain and update CCM tracking logs using Google Drive and Google Sheets.</li><li>Utilize Office Ally as the primary Electronic Health Record (EHR) system.</li><li>Coordinate patient care activities and ensure all required documentation is complete and compliant.</li><li>Monitor patient progress and escalate concerns to the appropriate clinical team when necessary.</li><li>Collaborate with providers and other healthcare professionals to support continuity of care.</li><li>Maintain strict HIPAA compliance and protect patient confidentiality at all times.</li><li>Perform additional administrative and care coordination duties as assigned.</li></ul> <h2>Required Qualifications</h2> <ul><li>1–2+ years of recent hands-on experience in U.S. Chronic Care Management (CCM).</li><li>Experience conducting patient follow-up calls and coordinating ongoing patient care.</li><li>Proficiency with Google Drive and Google Sheets for patient tracking and workflow management.</li><li>Experience using Office Ally EHR.</li><li>Strong understanding of U.S. healthcare workflows, documentation standards, and patient communication.</li><li>Excellent verbal and written English communication skills.</li><li>Strong organizational skills with exceptional attention to detail.</li><li>Ability to work independently, manage priorities effectively, and thrive in a remote environment.</li><li>Bilingual proficiency is required.</li></ul> <h2>Preferred Qualifications</h2> <ul><li>Experience using Patient Ally.</li><li>Experience supporting Remote Patient Monitoring (RPM) or other care coordination programs.</li><li>Medical Assistant, Nursing, or other clinical healthcare background.</li><li>Familiarity with insurance documentation and patient scheduling processes.</li></ul> <h2>Technical Requirements</h2> <ul><li>Reliable high-speed internet connection.</li><li>Quiet, professional home office environment.</li><li>Computer capable of running multiple browser-based healthcare applications simultaneously.</li></ul> <h2>Schedule & Availability</h2> <ul><li>Full-time remote position.</li><li>Availability to work during U.S. business hours.</li></ul> <h2>What We're Looking For</h2> <p>We are especially interested in candidates who have:</p> <ul><li>Recent hands-on experience managing Chronic Care Management (CCM) programs.</li><li>Practical experience using Office Ally.</li><li>Experience with Patient Ally (strongly preferred).</li><li>Managed CCM workflows using Google Sheets and Google Drive.</li><li>Excellent spoken English, professionalism, and a patient-centered communication style.</li><li>A proactive approach, strong attention to detail, and the ability to work with minimal supervision.</li></ul><p><br></p>