Business Process Improvement Specialist

Job Description:

• Analyze and interpret complex performance data to identify trends, insights, and opportunities for improvement.
• Develop and communicate recommendations, supported by data and analysis, to management and key stakeholders.
• Identify and drive process improvement opportunities across workflows and controls, partnering with teams to enhance efficiency, capabilities, accuracy, customer experience, and overall return on investment.
• Define and document business requirements and user stories to support approved solutions and process changes.
• Partner with internal and external stakeholders to evaluate, design, and implement solutions aligned to business needs.
• Monitor and track initiative progress, ensuring measurement, accountability, and timely communication of updates across the enterprise.

Requirements:

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 1-3+ Years of experience in Business Process Improvement including project management experience that directly aligns to the responsibilities of this position
• Strong written and verbal communication skills with the ability to work with others in a fast paced, team environment
• Solid relationship management skills with internal clients (e.g. management, peers and colleagues)
• Ability to evaluate information and the implications of a course of action or solution.
• Excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Solid project management skills with the critical ability to coordinate and balance multiple projects/business needs in a time-sensitive environment, under pressure, and meeting deadlines.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training