Associate Customer Success Manager (Higher Education experience) - México Remote

July 3, 2026 Auto Import

About Ellucian Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes. About the Opportunity The Associate Customer Success Manager (ACSM) is responsible for driving long term customer success and adoption of Ellucian products with a defined set of customers. S/he will serve as a primary point of contact representing the customer.Where you will make an impact<ul style="margin-bottom: 0in; margin-top: 0px; text-align: justify;"><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Evangelize capabilities of Ellucian Solutions.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Optimization of the application, subscription or service; Customer retention including supporting and/or executing the renewal process; cross-sell/up-sell.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Receive, respond to, and route products and services related inquiries to appropriate team members.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Assist customers in a professional manner by performing targeted mass communication; Conduct regularly scheduled communication.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Identify risks to the customer in achieving their stated business goals and develop a risk mitigation plan.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Customer Advocacy; secure customer references.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Track and enter data into systems of record; reporting, managing system configuration, and updating customer information.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Coordinate adoption activities by acting as the escalation point for communication and issues.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Collaborate across functional teams. Maintain and establish positive, productive working relationships with other departments within Ellucian.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Performs miscellaneous job-related duties as assigned.</li><li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva;">Understanding of enterprise solutions.</li></ul>What will you bring<ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">1-3 years of experience in a related industry preferred</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">Knowledge of higher education solutions preferred</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">Must have the ability to work with multi-functional teams in virtual and face-to-face environments.</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">Exceptional interpersonal, organizational and communication skills (verbal and written)</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">Excellent presentation skills</li><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">Excellent problem-solving skills</li><li style="margin: 0in 0in 8pt 0px; line-height: 107%; font-size: 10pt; font-family: verdana, geneva; text-align: justify;">Be a "self-starter" committed to customer satisfaction/delivery and able to respond to rapid change within the business.</li></ul> What makes #Ellucianlife <ul><li>Comprehensive health coverage: family major medical expenses, dental and life insurance.</li><li>Christmas bonus 30 days</li><li>Saving fund</li><li>Monthly food coupon</li><li>15 workdays vacation</li><li>Thrive Flex Program that allows you to contribute towards your health, financial or learning interests</li><li>5 charitable days to support the community that supports us</li><li>Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.</li><li>Parental leave</li><li>Employee referral bonuses to encourage the addition of great new people to the team</li><li>We Foster a learning culture with:<ul><li>Tuition Reimbursement Assistance </li><li>Professional development opportunities</li></ul></li><li>We Foster a learning culture with: o Education Assistance Program o Professional development opportunities o LinkedIn Learning</li></ul>#LI-MH1 #LI-Remote

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